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Customer Success Manager

Remote
  • Europe
€55,000 - €95,000 per year

Job description

BlueLabs is a dynamic and progressively growing platform provider in the gaming industry. As we onboard more B2B clients, we are expanding our team to ensure our customers get the most out of our platform. We are now seeking a highly knowledgeable and passionate Customer Success Manager to join us.


About the Role

We are looking for a Customer Success Manager with strong experience in the gaming industry. This individual will develop a deep understanding of our platform and its features, becoming the go-to expert for our clients. The role combines elements of account management, customer support, and product management, with a focus on ensuring our clients maximise their use of our platform and that their valuable feedback shapes our product roadmap.


Responsibilities

  • Develop an in-depth understanding of our platform, existing and upcoming features, and how they work.

  • Serve as the primary point of contact for B2B clients, helping them optimise their use of our platform, coordinate the roll-out of new features etc.

  • Provide exceptional customer support, addressing client inquiries and resolving issues promptly.

  • Gather and analyse their feedback and usage data to provide insights for potential product improvements.

  • Lead the creation and ongoing updates of a comprehensive platform documentation for internal and client use.

  • Collaborate with the product and engineering teams to influence the development roadmap based on client needs and feedback.

  • Participate in the discovery and design phases of new product features, working with internal and external stakeholders to refine feature details.

  • Develop and maintain strong relationships with our clients, acting as their advocate within the company.


Compensation

The compensation range for this role is €55,000 - €95,000 annually, depending on your skills, experience and form of employment (employment or independent contractor). Additional perks include a new MacBook 16" Pro or Linux laptop, and 40 days of paid annual leave (including public holidays). For more details, please refer to our Recruitment FAQs.

Job requirements

  • Proven experience in customer success, account management, or a related role within the gaming industry.

  • Comprehensive understanding of gaming platforms and operations, including areas such sports betting, casino games, payment systems, CRM and regulatory requirements. The broader your expertise in these areas, the better.

  • Excellent communication, documentation and interpersonal skills, with the ability to build strong client relationships.

  • Analytical skills to interpret client feedback and usage data, providing actionable insights.

  • Ability to work independently and as part of a team, with a proactive and solution-oriented mindset.

  • Proficiency with modern collaboration tools and technology in general.

  • Familiarity with product management principles and experience influencing product development is a plus.

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